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Help Centre
TERMS AND CONDITIONS
Important Terms and Conditions
1.
We may update our Ts & Cs at any time. The current Ts & Cs are those that are published on our Website.
2.
You agree to the Ts & Cs when you open an Account, and each time you access any of our Platforms and/or place a bet with us.
3.
If there is a material change to our Ts & Cs, we will notify you. If you do not agree with any change to our Ts & Cs, you may close your Account (and therefore avoid the need to comply with our Ts & Cs).
4.
You agree to provide additional information that we may request from you. Refer to section F of these Account Terms and Conditions.
5.
If you breach our Ts & Cs, your bets may be voided and there may be other consequences. Refer to clause 34.
6.
Maximum payouts and dividends apply. Refer to section N.
Definitions
7.
The following definitions apply to the Ts & Cs:
Account
means a betting account with us.
Bonus Bet
means any bonus or promotional bet credit that we may provide to you.
Customer
means a person who has an Account with us.
Deductions
means a deduction as set out in the Deductions schedule in section L of the Racing Rules.
Major Australian TABs
mean the Victorian TAB (VICTAB), the New South Wales TAB (NSWTAB) and the Queensland TAB (QLDTAB).
Platforms
means our Website, apps and any other means by which you access our products or services.
Promotion
means a promotional market that we may make available to you.
Ts & Cs
means these Account Terms and Conditions, our Racing Rules, our Sport Rules, our Same Game Multi Rules, our Same Race Multi Rules, our Privacy Policy and our RG Code.
we, us, our
means Cash Cage Pty Ltd trading as CASH CAGE.
Website
means cashcage.com.au.
you, your
means the Account holder.
All-In
means that, regardless of whether or not a particular contestant for an event starts or completes the event, the bet shall stand and no refund shall be payable.
BOB
means best of the Tote Pools and Top Fluc.
BT + SP
means best of the Tote Pools and SP.
Canadian
means a Multi comprising of five selections consisting of 26 bets – 10 x Doubles, 10 x Trebles, 5 x 4-Folds and 1 x 5-Fold Multi-Bet.
Double
means a 2 leg Multi.
Fixed Odds Bet
means a fixed odds bet.
Four-fold or 4-fold
means a 4 leg Multi.
Five fold or 5-fold
means a 5-leg Multi.
Mid Tote
means a Tote Bet where the payout is at the second highest dividend declared by the Major Australian TABs.
Multi Bet, Multi or All-Up Bet
means a bet that is the combination of numerous single bets which Multiply the individual odds to create the total dividend.
Non-Tote Bet
means a Fixed Odds Bet.
Racing Exotics
Quinella, Exacta, Trifecta, First Four and Quadrella
SP or Starting Price
means the official final bookmakers price when the race jumps. For all international thoroughbred.
Tote Bet
means a bet where a component of the payout is determined by reference to the payouts of the Major Australian TABs.
Top Fluc
means the Best Price declared by the official On-Course Bookmakers Fluctuations.
Trebles
means a 3 leg Multi.
General
8. We are licensed and regulated by the NSW Greyhound Welfare and Integrity Commission and Liquor and Gaming NSW.
9.
To open an Account or place a bet with us, you must be 18 years of age or older.
10.
An Account with us is for the use of the Account holder only.
11.
The service offered by us is the ability to place bets with the possibility of winning or losing money. You understand and acknowledge that you may lose any monies that you bet with us.
12.
You may close your account at any time. We may close your account at any time.
13.
All bets and transactions with us are deemed to be placed and received in New South Wales (Australia).
14.
These Ts & Cs and your betting and other contracts with us are governed by and construed in accordance with the laws of New South Wales (Australia).
15.
You and we irrevocably submit to the exclusive jurisdiction of the New South Wales Courts in respect of any dispute or matter arising under the Ts & Cs and/or any of your contracts with us.
Your Responsibilities
16.
Our products are intended for bona fide recreational punters who act in good faith when placing a bet with us.
17.
Account holders:
a. must be the named Account holder and the only person that uses or operates the Account;
b. must keep their details with us accurate and up-to-date, and notify us of any changes;
c. must not have and/or operate more than one (1) account with us;
d. must not provide any personal or other information to us that is not accurate and up to date;
e. must not involve a beneficial Account owner other than the named Account holder;
f. must not be an agent for any other person or entity; and
g. must not use Accounts in connection with any breach of a law including any criminal law, statute or other law.
18.
When you open an Account with us, and each time that you use an Account or place a bet with us, you warrant that the matters set out in clause 17 are true. Information that may be relevant to our investigation of any suspected breach of our terms and conditions, including clauses 17 and 18, include your IP address, device fingerprint and residential address.
19.
You must keep your username and password confidential. If your username or password have been compromised, you must contact us immediately to change them.
20.
You are responsible for all transactions on your Account.
21.
Once you have placed a bet, it cannot be changed or cancelled except if you placed the bet in error and you contact us as soon as practicable after the bet is placed and before the event has commenced.
22.
You are not permitted to operate an Account with us or otherwise access or use our Platforms using any type of automated, systemic, artificial, obscured or computerised method/s including a VPN, proxy server, data extraction or scraping. You agree that this is a material condition of our Ts & Cs.
23.
You must not abuse, threaten, intimidate or harass any of our staff or representatives.
Our Reserved Rights
24.
We make considerable efforts to ensure our Platforms and markets are accurate, and that our business operates in a fair manner. Save to the extent permitted by law (and only to such an extent) we exclude all warranties (express or implied) and liability for direct, indirect or consequential loss, damage or expense incurred by you. Any claim against us shall be limited in amount to the stake of the relevant bet.
25.
We reserve the right to suspend or close an Account and/or void any bet where any person or group of people have attempted to gain an improper financial advantage against us, engage in any type of fraud against us or a third party, breached our Ts & Cs, or engaged in any conduct that is contrary to any law, regulation or code that applies to you. This includes but is not limited to any manipulation of Tote Bet dividends or pools or official starting prices.
26.
If any price offered on our website/ app is clearly an operator error (eg. match posted with wrong favourite), we reserve the right to cancel bets placed at this price. We will attempt to notify you by email or other means of any bet cancellation prior to the commencement of the event where reasonably possible.
27.
Where a bet is accepted and/or resulted through our platform, and where any aspect of the bet is impacted by our Ts & Cs including but not limited to a maximum payout limit, maximum dividend or protest payout, we reserve the right to resettle that bet according to our Ts & Cs. This may include removing or reducing winnings, debiting any relevant winnings from the balance in your account and/or voiding any bet. You agree that if by doing so this puts your account into a negative balance (for example, if you have made a withdrawal), that you will repay these funds to us as a debt that is immediately due and payable to us.
28.
We adhere to minimum bet laws. We are not compelled to accept a bet to win more than the applicable minimum bet law. In the event of an official price fluctuation or our price fluctuation changing, we are not compelled to accept any bet at the pre-changed price.
29.
Subject to our regulatory or legal obligations (such as the minimum bet laws), we reserve the right to refuse the whole or part of any bet.
Client Identification and Information Requirements
30.
You must satisfy our customer identification requirements under the AML/CTF Act and our internal policies when you open an Account and at any time thereafter. This may include electronic identification via a third party such as GreenID and/or providing us with copies of your identification documents. We reserve the right to request further identification information at any time including additional identification documents, certified copies of identification documents or photographs of you holding your identification documents. Your Account may be suspended or closed if you do not meet our identification or information requirements. You are not permitted to make any withdrawals until our identification requirements are met.
31.
You must provide information that we may request about any payment methods such as copies of debit cards. You must provide source of wealth or source of funds information or documentation that we request.
32.
Where we suspect that you have breached our Ts & Cs, we may suspend your account and conduct an investigation. Upon our request, you agree to provide us with any reasonable information that we request as part of our investigation such as a statutory declaration affirming compliance with our Ts & Cs (witnessed by a JP, Cdec or legal practitioner), additional identification documents, bank statements or payment method statements or any other relevant information. You agree that you must undertake any additional steps to permit us to verify the authenticity of such documents including having documents certified (by a JP, Cdec or legal practitioner), allowing us to contact the person who certified any document and/or posting certified copies or original documents to us.
33.
You agree that if you do not provide the information requested by us that we may (in our discretion, acting reasonably) conclude our investigation and/or draw an adverse inference from your failure to comply with our information request and other investigation requirements. You agree that this is a material condition of our Ts & Cs, and that this clause is reasonable to ensure the orderly operation of our business and prevent fraud.
34.
If we have reasonable grounds to conclude that you have breached our Ts & Cs, we will communicate this to you, provide a reason and allow you seven (7) days to provide additional information. If you do not or are unable to demonstrate that you have complied with our Ts & Cs: (a) we may (in our discretion acting reasonably) void any pending or resulted bets, void unused bonus bets and promotional offers, void winnings from bonus bets and promotional offers, withhold deposits, claw-back withdrawals and/or block or close your account; (b) we can withhold any funds in your account until any investigation and dispute are resolved; and (c) you indemnify us against any loss or expense that we incur as a result of your breach of our Ts & Cs.
35.
If you breach our terms and conditions or any law, we may report you to any relevant regulator or authority.
Deposits and Withdrawals
36.
You may deposit to your Account using the payment methods that we offer from time to time.
37.
Deposits to your Account must be turned over at least once prior to withdrawal. NOTE: Withdrawal times are 12pm & 5pm Daily AEST (Excluding Public Holidays) - One (1) withdrawal per client is processed per cycle (Maximum Two (2) Withdrawals will be processed per client per day) - Any withdrawal over $2000 will be processed 12pm AEST the next business day Monday to Friday (Excluding Public Holidays)
38.
When you deposit to your Account by any means including debit card, or bank transfer, you are purchasing a top up to the balance of your Account.
39.
You agree that we are not responsible for any fee that may be charged by a third party such as your bank or other payment provider for any payment method.
40.
We may delay crediting deposits to your Account or permitting withdrawals from your Account where we suspect any type of fraud, unauthorised use of a payment method, breach of any law.
41.
You must not charge back or reverse any deposit to your Account without a genuine and lawful reason. If you do so, you acknowledge that that will constitute a breach of our terms and conditions, and that we can deduct any such amount from your Account balance.
42.
You agree that where the valid operation of our terms and conditions places your Account into a negative balance, that the negative balance becomes a debt that is immediately due and payable to us and that you will repay this amount to us immediately.
Bonus Bets
43.
We may offer or provide Bonus Bets at our discretion. Bonus Bets are intended for recreational gamblers only.
44.
Only one Bonus Bet can be redeemed on a particular event per Customer. You can not have a Bonus Bet and a cash bet on the same event.
45.
For a winning Bonus Bet, winnings are paid excluding the initial Bonus Bet stake.
46.
If you receive a Bonus Bet, the deposit (3x) and bonus voucher (1x) must be wagered prior to withdrawal.
47.
Actual funds (in relation to a deposit offer) and Bonus Bets must be placed on bets with odds of $1.90 or greater.
48.
The maximum winnings payable on any Bonus Bet placed on a win or place bet or Multis is $2,000.
50.
Bonus Bets can be redeemed on Win Bet racing products only.
51.
Bonus bets and/or in conjunction with cash bets cannot be used on opposite sides or multiple outcomes in the same event, including a cash bet on one side and a bonus bet on the other side. We reserve the right to void and remove all bets associated with arbitrage betting where bets have been placed opposite outcomes.
52.
Bonus Bets cannot be used with price boosts or any promotional offers (unless the Bonus Bet is part of the promotional offer).
52.
Bonus Bets expires at Cash Cage's discretion.
53.
If you attempt to withdraw deposits without turning them over, but you have used Bonus Bets that are associated with those deposits, we reserve the right to void the Bonus Bet, the Bonus Bet winnings and/or replace the Bonus Bet stake with a real money stake.
54.
Where any Bonus Bet does not meet the requirements set out in this section, you agree that:
a. any unresulted Bonus Bets can be voided;
b. resulted Bonus Bet winnings can be voided and cancelled;
c. unused Bonus Bets can be removed from your Account; and
d. we can remove your eligibility for future Bonus Bets.
Price Boosts
55.
We may offer price boosts at our discretion, where availability is indicated on our Platforms. The value of a price boost is at our discretion.
56.
Price boosts are restricted to recreational gamblers only. We may remove the availability of Price boosts from Customers who are not recreational gamblers.
57.
A promotion can only be redeemed once per event per Account holder, and can only be redeemed once per residential address, IP address and device.
58.
Promotions may be subject to additional terms and conditions.
Promotions
59.
We may offer Promotions at our discretion.
60.
Participation in Promotions is restricted to recreational gamblers only. We may remove the availability of Promotions from Customers who are not recreational gamblers.
61.
A promotion can only be redeemed once per event per Account holder, and can only be redeemed once per residential address, IP address and device.
62.
Promotions may be subject to additional terms and conditions.
Placement and Acceptance of Bets
63.
When you make a bet via our Platforms, the bet is accepted after you submit the bet and once you receive bet confirmation.
64.
You are unable to change or cancel a bet once the bet has been accepted by us. In limited circumstances at our discretion, we may change or cancel a bet if you inform us as soon as practicable after the bet was placed (but before the event has commenced) that the bet was made in error.
65.
In any sporting event where there is a flat line (eg 7.0), and the result falls on that flat number, all bets are void and refunded. Affected Multi Bets will be recalculated excluding that leg.
66.
For any Multi Bet where a leg is voided for any reason, then the Multi Bet is re-calculated minus that leg. eg. if a Tennis player withdraws from a game which was included in a four-leg Multi, the Multi is revised to a three leg treble.
67.
We accept Multi Bets up to 20 legs, including a combination of racing and sports.
68.
Multi Bets cannot be placed in dependent events and any Multi Bet that incudes such a bet will be voided.
Responsible Gambling
69.
We have various tools available to you to assist you to manage your gambling and gambling spend. This includes tools to allow you to set a pre-commitment limit, close your account, take a break or to self-exclude with BetStop.
70.
You acknowledge and agree that you are liable for your actions and all betting activity on your Account and that betting involves the risk of losing your funds.
71.
You agree that if you have a gambling problem, that you will not open or operate a betting account or bet with us. By opening or operating a betting account or betting with us, you acknowledge and agree that you do not have a gambling problem. You acknowledge and agree that we are not responsible or liable for any failure in identifying that you have a gambling problem.
72.
You can choose to set a pre-commitment limit that limits the amount of funds that can be deposited to your Account in a particular period of time. If you set a pre-commitment limit, you agree that you will not establish or operate another Account or do anything else to circumvent the deposit limit. If you do so you will be fully liable for all activity and bets and you agree to release us from any and all claims and indemnify us in relation to any direct or indirect loss, damage, costs and expenses which we may suffer or incur as a result.
73.
You can choose to self-exclude with BetStop – the national self-exclusion register. If you self-exclude via BetStop (or are otherwise excluded from betting with us), you agree that you will not establish or operate any Account with us, place any bets with us or do anything else to circumvent the self-exclusion. If you do so: (a) you will be fully liable for all activity and bets and you agree to release us from any and all claims and indemnify us in relation to any direct or indirect loss, damage, costs and expenses which we may suffer or incur as a result; and (b) open/pending bets will be voided and resulted bets will stand.
74.
You agree that a temporary or permanent self-exclusion is effective only once you have completed the online or other form, or otherwise been advised by us that the temporary or permanent self-exclusion is effective. If you withdraw your request for self-exclusion before it has become effective, you agree that you are not self-excluded.
75.
Once a temporary self-exclusion has expired, you are no longer excluded and can commence to bet with us. You agree and acknowledge that if you wish to request to extend your temporary self-exclusion or request to permanently self-exclude, you must make a new request to self-exclude in the MyAccount section of the app or website, or by telephone or email.
76.
You can choose to close your account at any time. You agree that a request for account closure (including a request for permanent account closure or similar words) is not a request for self-exclusion. For a self-exclusion to be effective, you must complete the self-exclusion process.
Privacy Collection
77.
In most cases we collect personal information from you when you open and operate your Account. We may also collect information from, and disclose information to, third parties such as racing and sporting bodies, regulators, law enforcement, the operator of BetStop or other responsible gambling schemes, and our third-party suppliers including our technology providers, service providers and professional advisors. Some of the purposes for which we do this include offering our products and services, effectively operating our business, ensuring compliance with regulations and laws (including the AML/CTF Act), managing our trading risk and monitoring to ensure our Ts & Cs are complied with.
78.
We may also collect, use and disclose your personal information for secondary purposes related to the primary purpose including in circumstances where you would reasonably expect such collection, use or disclosure and/or for purposes including trading, risk management, integrity, compliance, minimum bet laws and other related purposes. We may collect information from Punterstech (and its related entities), other service providers, regulators, racing bodies, sporting bodes and other third parties associated with our products and services. Collection of such information may include information aggregated by a third party.
79.
By law, you are not permitted to have an Account with us unless you provide certain information to us.
80.
Our Privacy Policy contains information about how you can access and seek correction of your personal information held by us or make a complaint about a breach of the Australian Privacy Principles.
81.
It is unlikely that we will disclose your personal information to overseas recipients.
82.
Any phone calls and other communication with us may be recorded and monitored for compliance or record-keeping purposes.
83.
You are able to opt out of or unsubscribe from direct marketing at any time. Direct marketing opt-out may be channel specific eg. email, SMS, telephone opt outs may operate independently. You can opt out of push notifications via your device.
Maximum Payouts and Dividends
84.
The maximum payout limits for the different bet types set out in this section apply.
85.
Where a bet is impacted by more than one maximum payout limit, the lower payout limit applies.
86.
Where you have placed more than one bet on the same event, and a maximum payout limit applies to an event, the maximum payout limit for all bets on that event applies.
87.
Maximum payout limits also apply to more than one Account holder where those Account holders are found to have acted together and/or breached the Ts & Cs.
88.
All maximum payout limits and maximum dividends are expressed in Australian dollars.
Racing – maximum payout limits
89.
The maximum payout limit on a single racing event is as follows:
Race Type
Payout Limit
Metropolitan thoroughbreds
$40,000
Provincial and country thoroughbreds
$20,000
International thoroughbreds
$20,000
All harness racing
$20,000
All greyhound racing
$20,000
90.
The maximum payout limit on a single racing bet is as follows:
Race Type
Win Payout Limit
Place Payout Limit
Metropolitan thoroughbreds
$20,000
$5,000
Provincial and country thoroughbreds
$10,000
$2,000
International thoroughbreds
$2,000
$1,000
All harness racing
$2,000
$1,000
Greyhound racing (except Group 1
$2,000
$1,000
Group 1 Greyhounds
$5,000
$1,000
Race Type
Quinella & Exacta
Payout Limit
Trifecta & First 4
Payout Limit
Quadrella Payout
Limit
Metropolitan thoroughbreds
$3,000
$5,000
$10,000
Provincial and country thoroughbreds
$2,000
$3,000
$10,000
International thoroughbreds
$1,000
$2,000
$5,000
All harness racing
$1,000
$2,000
$5,000
All greyhound racing
$1,000
$2,000
$5,000
The maximum payout limits for any racing only Multi Bet (including a same race Multi) and any racing event are:
Bet type
Maximum payout limit
Any racing Multi Bet
$20,000
Same race Multi – Australian thoroughbreds
$10,000
Same race Multi – NZ thoroughbreds
$3,000
Same race Multi – Australian greyhounds
$3,000
Same race Multi – NZ greyhounds
$1,000
The following maximum payout limits apply:
Bet type
Maximum payout limit
Top Fluc
$10,000
Best of the Best (BOB)
$10,000
Best Tote / Best Tote plus SP
$10,000
Protest payouts
$1,000
Racing – maximum dividends
91.
The maximum dividend (ie. odds) paid for single win and place bets is:
a. For thoroughbred races: $501; and
b. For greyhounds and harness: $101.
92.
The maximum dividend for racing only Multi Bet (including a same race Multi) is $1,001.
93.
The maximum win dividends payable for SP, STAB, Middle Tote and are:
a. $26 for Greyhound Racing.
b. $51 for Harness Racing; and
c. $101 for Thoroughbred Racing.
94.
The maximum dividends for any Tote Bet is 50% greater than (i.e. 1.5 times) the amount of the second-highest Tote Pool dividend.
Sport – maximum payout limits
95.
The following maximum payout limits apply for any sport bet or e-sport bet / event:
Bet type
Maximum payout limit
Any single sport event
$20,000
Any sports Multi or any sport / racing combination Multi
$40,000
Any same game Multi
$25,000
Any single e-sport bet
$25,000
Across all e-sports markets in a 24-hour period (from midnight to midnight)
$10,000
Any Multi Bet that includes an e-sport event
$10,000
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