Gambling involves risk. Losing is possible and often likely. Adults 18+ only. Free confidential support: Gambling Help Online · 1800 858 858.
Support centre

What can we assist with?

Use the categories below for account, betting, payment and responsible-gambling information.

Contact support

Registration and access

How does registration work?

Complete the registration form with your name, date of birth, email, phone, residential address, state or territory, postcode and password. Account eligibility and identity checks may apply.

How do I reset a password?

Use the Reset password link on the sign-in page, enter the email address connected to your account and follow the instructions provided.

Can I update contact details?

Account details should be kept accurate and current. Some sensitive changes may require additional verification.

Betting and wagers

How does the bet slip work?

Select any available decimal price. The selection is stored locally and can be used as a Single, combined in an Accumulator, or included in a System Bet when at least three selections are present.

What happens when odds change?

If the displayed price for a saved selection changes, the bet slip marks the leg as updated, shows the earlier price and requires the new price to be accepted before the submit action becomes available.

Can an event be selected after it starts?

Events marked underway or closed have disabled price buttons. Online in-play sports wagering is not available through these markets.

What happens when I select Confirm wager?

A confirmation screen summarises the wager type, selections, odds, total stake and estimated return before the confirmation is completed.

Payments

Which payment methods are shown?

CashCage displays Visa, Mastercard, PayID, BPAY, Apple Pay and Google Pay. Availability can depend on account eligibility, location and operator settings.

Are credit facilities available?

Payment and funding options are subject to applicable Australian law, account eligibility and the operator’s verified licence conditions.

Why is identity verification important?

Identity verification helps protect accounts and may be required to meet legal, regulatory and safer-gambling obligations.

Support and safer gambling

Where can I get help with gambling?

Gambling Help Online provides free confidential support in Australia at 1800 858 858. BetStop provides the national self-exclusion register.

How do I make a complaint?

Use the Complaints page for the complaint process and available contact routes.