1. Access is restricted to adults
CashCage is intended only for people aged 18 or older who are legally permitted to use wagering services in their location. Underage gambling is not permitted. Age and identity checks may be used to confirm eligibility.
Parents and guardians should keep account credentials, payment methods and devices secure and should consider device-level or network-level parental controls where children can access shared technology.
2. Recognising the risks of wagering
Wagering is uncertain and can result in the loss of money. It should not be treated as an investment strategy, a source of income or a reliable way to recover financial losses. Odds reflect probability and margin; they do not guarantee that a selection will win.
Before wagering, decide how much time and money you can afford to spend and treat that amount as entertainment expenditure. Money required for rent, food, utilities, debt repayments, savings goals or other essential expenses should not be used for gambling.
3. Practical ways to remain in control
Set a budget before you start and stop when the limit is reached. Keep track of how long you spend gambling, avoid increasing stakes after a loss and do not use borrowing or credit to continue wagering.
- set a clear spend limit before a session;
- take regular breaks away from the screen;
- avoid chasing previous losses;
- check account activity and transaction history;
- do not wager while distracted, distressed or impaired;
- keep gambling separate from essential household finances.
4. Signs that gambling may be becoming harmful
Warning signs can include spending more money or time than planned, hiding gambling from family or friends, repeatedly trying to recover losses, borrowing money to gamble, feeling anxious or irritable when not gambling, or allowing wagering to interfere with work, sleep or relationships.
If any of these patterns are familiar, consider stopping and speaking with an independent support service. Seeking help early can make it easier to regain control.
5. Limits on deposits and spending
Deposit and spending limits can help establish a boundary before gambling begins. A limit should be based on what you can genuinely afford to lose and should not depend on expected winnings.
Where account limits are available, reductions should take effect promptly. Requests to increase a limit may be subject to a delay or additional safeguards depending on applicable rules and the operator’s responsible-gambling framework.
6. Breaks and temporary time-outs
A temporary break can be useful when gambling no longer feels enjoyable or controlled. During a break, account access or wagering functions may be restricted for the selected period.
Choose a meaningful period and avoid opening alternative accounts to bypass the break. If a temporary break does not feel sufficient, consider self-exclusion or BetStop.
7. Excluding yourself from gambling
Self-exclusion is intended for people who want a stronger restriction on access to gambling. The exact account process and exclusion periods must follow the requirements that apply to the verified CashCage operator.
Self-exclusion should also stop relevant promotional communications and should not be undermined by attempts to create another account using different details.
8. BetStop and independent exclusion services
BetStop is Australia’s National Self-Exclusion Register for licensed online and telephone wagering providers. It allows a person to exclude themselves from participating providers through a single registration.
Official information is available at betstop.gov.au or by calling 1800 238 7867. Use the official BetStop service for registration and current eligibility information.
9. Activity summaries and reality reminders
Reviewing deposits, withdrawals, stakes and net outcomes can provide a clearer picture of gambling activity than focusing on individual wins. Activity statements or account history should be checked regularly where available.
Reality reminders and session prompts can also help interrupt continuous play and encourage a conscious decision about whether to continue.
10. Controlling promotional messages
Promotional messages can encourage additional gambling. If you do not want to receive them, use the unsubscribe method provided in the communication or the available marketing preference controls.
Where an account is self-excluded or subject to a responsible-gambling marketing restriction, promotional communications should be suppressed in accordance with applicable requirements.
11. Measures for protecting your finances
Separating essential money from entertainment spending can reduce the risk of gambling affecting household finances. Consider using a dedicated budget, banking controls or transaction notifications to keep spending visible.
Do not borrow money, use funds intended for bills or rely on future winnings to repay debt. If gambling has contributed to financial difficulty, independent financial counselling may be appropriate alongside gambling support.
12. Gambling while affected by substances or strong emotions
Alcohol, drugs, fatigue, anger, stress and intense excitement can reduce judgement and make it harder to follow limits. Avoid wagering when your ability to make considered decisions is affected.
If you notice gambling is being used to escape stress, sadness or other difficult emotions, step away and consider speaking to a support service.
13. Helping someone else
If you are concerned about another person’s gambling, choose a calm time to talk and focus on specific effects rather than blame. Encourage the person to seek professional support and avoid lending money that could be used to continue gambling.
Support services can also advise family members and friends about boundaries, financial protection and how to have difficult conversations.
14. Keeping gambling away from children and young people
Do not share wagering accounts with minors or allow them to place bets on behalf of an adult. Keep passwords and payment credentials private and sign out on shared devices.
Adults should also be mindful of how gambling is discussed around children and avoid presenting it as an easy way to make money.
15. Support and intervention by staff
Where the operator identifies activity or communications that may indicate elevated gambling risk, staff may contact a customer, provide information about limits or support, restrict promotions, request a break or apply account controls in accordance with the operator’s responsible-gambling procedures.
These measures are intended to reduce harm and may operate independently of ordinary customer-service or promotional activity.
16. Privacy within safer-gambling processes
Responsible-gambling interactions can involve sensitive account and behavioural information. That information should be handled only for appropriate safety, legal, compliance and support purposes and protected under the Privacy Policy.
Information may be retained or shared with authorised exclusion registers or regulators where this is necessary to apply a restriction or meet a legal obligation.
17. Free and confidential support services
Gambling Help Online provides free and confidential support throughout Australia. Call 1800 858 858 or visit gamblinghelponline.org.au.
BetStop is available at betstop.gov.au or on 1800 238 7867. Lifeline is available on 13 11 14 for crisis support.
18. Reaching the CashCage team
To ask about account limits, breaks, self-exclusion, marketing restrictions or other responsible-gambling controls, contact CashCage at [email protected] or 1800 742 543.
19. Help in an emergency
If you or another person is in immediate danger, contact emergency services. In Australia, call 000 for an emergency. For crisis support, Lifeline can be contacted on 13 11 14.
For gambling-specific support that is not an emergency, Gambling Help Online is available on 1800 858 858.